FAQs

Orders are shipped out Monday – Friday, within 24 hours of receiving payment for PayPal, Zelle, venmo, and bitcoin purchases, and within 7 to 10 business days for e-check purchases.

Shipping rates vary depending on location and priority. You will see all shipping options at checkout, delivery time may vary.

Expedited shipping options are available at checkout.

Orders are shipped through USPS first class unless you expedite it which will ship as USPS priority.

To ensure ourselves against mishandling by USPS, we photograph and document every order. If your order still arrives damaged, you have 14 days to contact us for return or replacement.

Yes we ship internationally.

We do not accept returns of peptides due to possible product degradation. We will accept limited returns if a product arrives damaged.Please contact customer service at info@peptidessolution.com for instructions. If shipment has been lost by the carrier (i.e. USPS, UPS,…) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier (i.e. USPS) and the delivery confirmation shows “delivered” then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

We store products in a controlled environment at our storage facility to ensure all our research chemicals are at a consistent, stable temperature.

When using our products, please avoid inhalation, contact with eyes, skin, and clothes, as well as prolonged, repeated exposure. We are not liable for any damage resulting from the handling or from contact with products.

2-5 years if products are stored properly.

Store your products in a cool, dry place — away from direct sunlight. Products should be kept at -20 degrees Celsius prior to dissolution.